Laptop Hardware Support

See also: Software Support

For Dell laptops purchased through the Law School Personal Computer purchase program and other Dell laptops still under warranty, we have certified Dell technicians on staff that can help you troubleshoot your computer and assist you with contacting Dell support.

The level of laptop support we provide will depend on the make and model of your laptop, the coverage of your warranty, and the level of any Dell customer support programs purchased. The School of Law works with Dell to develop an ideal technical service solution for all incoming first year students, and purchasing a Dell laptop through the Laptop Program will ensure the highest level of on-site support we can provide. It is strongly recommended that any Dell laptop purchased through the Laptop Program include the Dell 3 Year Advanced Service Plan which is intended to last throughout your tenure at the Law School.

If your laptop is not a Dell, we can still provide some troubleshooting, but it is up to you to contact the vendor or manufacturer for warranty support. If a significant hardware issue is identified, and your laptop is not under warranty, you may need to consult an independent computer repair facility and/or purchase your own replacement parts.

Levels of Support

Category 1 Support: for Dell laptops

• Perform general troubleshooting and diagnostics to identify problem
• Assist student with contacting Dell customer support, if under warranty
• Coordinate for warranty work to be done on campus, if allowed
• Installation of Dell replacement keyboards and hard drives
• Assist student in the backup of Law School documents only
• Should Dell provide a new hard disk in the event of a complete hard drive failure, technicians can assist in the replacement of the Windows operating system, Microsoft Office Suite, and Symantec Antivirus within the allowed guidelines of the Microsoft Campus Agreement. All other software will be the responsibility of the student.
• Assist with network resource connection configuration settings
• Provide a recommended course of action for fixing problems outside the IT scope of responsibility

Category 2 Support: for all non-Dell laptops (e.g., Sony, HP, Apple, etc.)

• Perform general troubleshooting and diagnostics to identify problem
• Assist student in the backup of Law School documents only
• Assist in the replacement of the Windows operating system, Microsoft Office Suite, and Symantec Antivirus within the allowed guidelines of the Microsoft Campus Agreement. All other software will be the responsibility of the student.
• Assist with network and network resource connection configuration settings
• Provide a recommended course of action for fixing problems outside the IT scope of responsibility